🧠 Knowledge Management & Content Systems

• Knowledge structuring & taxonomy design

• Content lifecycle management (create → maintain → optimize)

• Information architecture for scalable content systems

• Modular / microcontent design systems

• Content standardization & governance frameworks

🤖 AI-Enabled Content & Knowledge Engineering

• AI-assisted content generation (GPT-based workflows)

• Prompt design for instructional and knowledge structuring

• AI-supported decomposition of complex technical documentation

• Workflow automation for content creation and tagging

• AI-enabled quality and consistency checks

⚙️ Content & Workflow Platforms

• Jira (custom workflow design for content lifecycle)

• LMS platforms (administration + content deployment)

• Articulate 360 (Storyline, Rise)

• Content authoring & publishing systems

• Google Workspace / Microsoft Office ecosystems

🔗 Cross-Functional Systems Work

• Requirements gathering with SMEs & engineering teams

• Tool and workflow co-design with product/engineering

• Content system optimization for scale and efficiency

🧭 Strategic & Systems Thinking

• Designing scalable knowledge systems, not just content

• Translating organizational needs into structured learning/knowledge frameworks

• Identifying inefficiencies in content workflows and redesigning systems

👥 Team Leadership & Development

• Leading high-performing instructional/knowledge design teams

• Coaching for autonomy, technical fluency, and quality standards

• Building succession pipelines and capability growth plans

🤝 Cross-Functional Influence

• Partnering with SMEs, product, engineering, and operations

• Aligning competing stakeholder priorities into unified content systems

• Driving consensus in complex, matrixed environments

🚀 Change & Innovation Leadership

• Leading adoption of AI tools in content creation workflows

• Driving transition from legacy content to modular knowledge systems

• Managing change in fast-evolving technical environments

💬 Communication & Clarity

• Translating complex technical systems into usable knowledge

• Executive-level reporting on content strategy and performance

• Creating clarity in ambiguous, high-volume information environments

"I've had the pleasure of working closely with Marion, and I can confidently say that she is an exceptional leader. Her proactive approach to improving processes and setting clear expectations has significantly enhanced our team's efficiency. Marion consistently identifies areas for improvement and takes the initiative to implement changes that benefit the entire team.

Her communication skills are outstanding, ensuring that everyone is on the same page and fully understands their roles and responsibilities. What sets her apart is her approachable nature; no matter how busy she is, she always makes time to listen and provide guidance." 

- Katie St. Pierre, Direct Report Employee

"I’ve had the pleasure of working alongside Marion on the Instructional Systems Design team at CPaT, as well as being managed by her as she quickly moved into a leadership role at the company. As an ISD I was impressed by her design speed, skillful relationship management in a fast-paced global environment, generosity in sharing knowledge, and attention to detail. As a leader I appreciate her supportive mentorship, her decisiveness, and her flexibility in an industry where change is constant. She makes herself very available to her team, invites questions and feedback, and thinks strategically about how to foster better cross-functional collaboration.

I value that Marion is not afraid to upend inefficient processes and constantly reevaluate what practices best serve the business. Under her guidance our diverse team of contractors and full time employees has dramatically increased production, strengthened partnerships, and streamlined the efficiency of the design and development process by radically changing the way we use our project management software and the way we communicate with team members. Her dedication to improvement and measurable results is recognized by stakeholders at all levels. I’d highly recommend Marion as asset to any organization!" 

- Tanne Walker, Direct Report Employee

"In addition to my "day" job as a Financial Advisor, I own a dance school where I teach Scottish Highland Dance to children all over Tennessee and Alabama. Over the last 10 years, I've ran my business largely on my own, which can be both fulfilling and challenging. As a "one woman" show, it can be very overwhelming to try to onboard new dancers and families, while still managing my existing relationships with existing dance families, and running my business as a financial advisor. I found myself frustrated having to explain how to order dance shoes, register for competitions, find costumes, again and again to a new wave of parents every semester. I felt very overwhelmed, and I felt like I was not using my time appropriately.

Marion created a BEAUTIFUL and seamless course to answer the most frequently asked questions I get from new dance parents - Expectations, absences, invoices, costumes, and competitions. The course was easy to follow, VERY thorough, and presented "real life scenarios" to reiterate the important concepts I've struggled getting new families to understand in the past. During the whole process, Marion was incredibly receptive to feedback and she implemented all of my desired changes perfectly. I was very impressed by her professionalism and attention to detail - Would highly recommend her to anyone looking to create an educational course to help solve their problems and take some weight off their shoulders!"

-Katie Snyder, Client